Regional Chief Nursing Officer, Mount Carmel Health System

Employment Type

Full time

Shift

Description:

MOUNT CARMEL HEALTH SYSTEM

Mount Carmel Health System (MCHS) looks at healthcare differently. Beyond providing exceptional and advanced care when people need us most, we’re about preventing people from getting sick. From innovative health and wellness programs, to assembling the best medical teams, to investing in the latest technologies, to delivering care that is best for each person’s unique situation—we’re improving central Ohio’s health.

Comprised of over 8,200 employees, 1,920 physicians and 420 volunteers, Mount Carmel serves more than a 1.3 million patients each year. As one of the largest integrated health systems in the community, Mount Carmel provides people-centered care at five hospitals – Mount Carmel East, Mount Carmel Grove City, Mount Carmel Dublin (opening April 2025), Mount Carmel St. Ann’s and Mount Carmel New Albany – an inpatient rehabilitation hospital, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region.

Mount Carmel is committed to safe, high-quality care and continues to win national recognition for clinical performance and patient experience.

As a health ministry with a charitable mission, Mount Carmel provides considerable uncompensated benefit to the community each year, and the system and its employees are actively involved in vital business, civic and social service organizations. Mount Carmel is a proud member of Trinity Health, one of the largest Catholic health care delivery systems in the nation.

POSITION PURPOSE

Position will be based in Columbus, OH, with travel within the Mount Carmel region as necessary. The Regional Chief Nursing Officer for Mount Carmel will have oversight for nursing operations for five hospitals.

In accordance with the Mission, Vision and Guiding Behaviors, the Regional Chief Nursing Officer/Executive works collaboratively with all members of the healthcare team, strategizing to position patient care services as a destination of choice for populations served throughout the care continuum, as well as a workplace of choice for attraction of the best and brightest staff. The CNO will have regional responsibility for standards of nursing practice, evidence-based quality and safety of patient care, deployment of evidence-based 'experience of care' standards, performance improvement, and nursing leadership development for inpatient and outpatient nursing services. The regional CNO will have responsibility for nursing operations, budget & resource allocations, and financial accountability within the region working collaboratively with hospital CNOs, hospital Presidents, and other members of the Regional Leadership and Strategy and Performance Councils.

Aligned with the regional strategic priorities aims and the Trinity Health nursing and people centered care strategies, the regional CNO will develop, articulate and effectively implement a strong nursing vision and strategy for the region.

Essential Functions

Leadership responsibility for nursing services enterprise-wide ensuring high-quality care and an excellent patient experience through accountable leadership demonstrated by self and hospital based Chief Nursing Officers.

Collaborates with regional leadership, hospital leadership, physician practice leadership and the medical staff leadership to identify, develop and execute on the delivery of clinical care of current and future programs and instill and uphold a culture of nursing excellence.

Develops, communicates and executes a strategy supporting appropriate staffing plans and standards of patient care and services that meet patient care delivery needs of the hospital and ambulatory entities using advanced analytics and predictive modeling.

Quality and Safety: Patient Experience and Service Excellence initiatives and results improvement. Colleague Engagement action planning and continued improvement. Recruitment and Retention initiatives. Evidenced-based nursing practice, education, training, and competencies. Working in tandem with Regional Chief Medical Officer for quality improvement and patient safety, among other areas. Ensures compliance with applicable laws and regulations related to nursing services and delivery of care. Leads Quality and Safety initiatives as designated to achieve top decile performance levels, working together with the Regional and Hospital based CMOs. Leads the assurance and delivery of high quality, safe patient care that provides patients, families and referring physicians with a consistent, best-in-class customer experience. Promotes clinical integration across the Region at both inpatient and outpatient sites, improvement and alignment to advance patient safety and outcomes while monitoring quality and maintaining continuous survey readiness. Monitors key satisfaction metrics (i.e., employee, patient and family) and identifies opportunities for improvement and strategies to ensure key stakeholder support, confidence and satisfaction.

Strategy: Serves as the CNO/CNE leader across the Region, ensuring a collaborative and integrated approach to value-based care. Functions as the CNO/CNE for regional policies and programs of care that address patient needs and ensures that all patient care areas establish and deliver the necessary patient services as required by the level of acuity and patient mix. Leads satisfaction and value initiatives as designated to achieve top decile performance levels.

Develops system-wide educational and development strategy and curricular goals for the clinical nursing and healthcare workforce that optimizes clinical outcomes, employee engagement, patient satisfaction, and internal development and retention of workforce. Participates with executive leadership in the development, revision and dissemination of the strategic plan. Serves effectively on various boards and management committees to increase awareness of nursing activities, advance achievement of organizational strategic goals and strengthen inter-divisional cooperation and collaboration.

Professional Practice: Ensures that patient care delivery model(s) and clinical and staffing standards for nursing are consistent with contemporary research in nursing practice and professional standards, compliant with accreditation standards, state and federal regulations and laws and are aligned with the Trinity Health Mission, Vision and Values. Participates in planning, and evaluation of clinical programs and service. Directs the development of strategies to promote recruitment, retention, and recognition of excellence in nursing collaboratively with Human Resources leadership. Recommends and advocates the adoption and use of technology, including information technology, to advance continuity of care.

Communication, Relationship Management & Colleague Engagement: In collaboration with key stakeholders and constituents, responsible for overseeing the development of a collaborative and coordinated inter-professional approach to patient care delivery inclusive of promoting and fostering proactive and positive relationships with physicians, clinical staff, executive and operational leaders within the system. In collaboration with Human Resources leadership, drives continuous improvement in colleague engagement performance. Encourages and facilitates cooperation within the organization to connect people to best thinking and practices. Involves others by listening to team decisions and actions; values and uses individual differences and talents. Acts as a coach and mentor, while promoting professional growth and accountability within nursing leadership staff and colleagues in order to promote and build the pipeline of future nurses. Actively participates in committees, councils and taskforces and regularly submits reports to appropriate committees, boards and agencies regarding outcomes. Represents nursing in the community through active participation and engagement. Establishes and maintains relationships with business, civic and government entities to position the continuum of care within the system. Actively supports the philanthropic goals of the organization, especially those relevant to philanthropy that supports nursing strategies and initiatives.

Finance, Budget Accountability & Workforce Management: Oversees preparation of operational and capital budgets for all Nursing & Patient Care Services departments. Assures that the budgets are monitored throughout the course of the fiscal year, and that operating costs remain within the established fiscal parameters. Sets priorities and advocates with administrative peers for allocation of resources. Collaborates with the Regional and Hospital based leaders to assure that key operational components are appropriately reflected in financial statements. Directs, coordinates and oversees preparation of department records, reports and analyses. Reviews and interprets records and reports to ascertain extent to which goals are being attained. Integrates clinical, human resources and financial data in decision-making. Oversees workforce management/productivity standard development and operational performance to standards.

Vision

As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life.

Promise Statement

We Listen. We Partner. We Make it Easy.

Our Actions

• Listen to understand.
• Learn continuously.
• Keep it simple.
• Create solutions.
• Deliver outstanding service.
• Own and speak up for safety.
• Expect, embrace and initiate change.
• Demonstrate exceptional teamwork.
• Trust and assume goodness of intentions.
• Hold myself and others accountable for results.
• Communicate directly with respect and honesty.
• Serve every person with empathy, dignity and compassion.
• Champion diversity, equity and inclusion.
  
  

LEADERSHIP COMPETENCIES

As a Trinity Health Executive, The Incumbent Is Expected To Demonstrate Leadership Traits Which Support Our Mission Statement And Core Values As Identified Below

Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those Experiencing Poverty: We stand with and serve those who are experiencing poverty, especially those most vulnerable.
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
  
  

Minimum Qualifications

Must possess an advanced degree with at least one degree (under-grad or grad) in nursing. (MSN, MHA, MBA).

Minimum of seven (7) years executive level leadership experience including experience serving as a hospital based CNO. Member of professional nursing organizations and active in state/national advocacy.

State Registered Nursing Licensure preferred.

Advanced knowledge of professional nursing practice in an executive or specialty practice area as evidenced through certification (e.g. CENP, NEA-BC, FACHE, etc.). Certification required within two (2) years of hire.

Strong conceptual nursing base with expertise in professional practice models, systems thinking, and quality improvement/process improvement methodologies.

Speaks the language of clinical transformation and has experience with change management.

Performance oriented and able to effectively challenge systems and processes toward higher level of quality outcome. Able to synthesize and interpret large amounts of clinical, quality, and financial data.

Demonstrated ability to collaborate with all members of the administrative and health care teams; effectively leads by example consistently demonstrating professional, inclusive, and respectful behavior.

Able to align diverse constituencies' needs and expectations that result in win-win solutions.

A highly transparent leader, regarded as visible, driven, and charismatic leader who is passionate about the profession of nursing.

Displays excellent interpersonal and communication skills to provide advice, mentorship, counsel and leadership to peers, staff, physicians, patients and the community.

Exudes confidence, ownership, and a visionary spirit with respect the delivery of remarkable care and service.

Physical And Mental Requirements And Working Conditions

Must be able to adapt to frequently changing work priorities.

Must be able to travel as needed to the various Trinity Health sites.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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